ForNow

Problem

Students are highly stressed about juggling all their tasks. However, many students don't use traditional organizational tools because they feel those tools constrain them.

Solution

A digital organization tool that lets students simplify their workflow and avoid stress and procrastination without constraining how they like to work.

Role

UX Researcher & Designer 

Methods

  • Observational Research

  • Semi-structured Interviews 

  • Survey

  • Affinity Diagramming (sticky notes!)

  • Sketching

  • Wireframes

  • High fidelity mockups

Date

Research Spring 2016, Design Spring 2017

Learn about the problem

This started in a User Research class. We had to pick a problem space to investigate. I knew intuitively that some students structure their lives more rigidly than others. Some students live by their calendars, and others run away if you mention the word. I set out to learn the strategies that "disorganized" students use to manage their lives.

Contextual Inquiry

I sat with participants who self-identified as “disorganized” while they studied. If they did something interesting, I asked them about it. I found that students all had specific "fidgeting" behaviors that increased as they studied, and often reflected their emotional state. They completed one thing at a time, but used lots of Google Chrome tabs to do that one thing. But that didn't tell me much about how they organize their tasks on a daily and weekly basis.

Individual Interviews

I interviewed three students about how they handle tasks in their lives, how they juggle responsibilities, organize their schedules, and the role of stress in their education. Disorganized students often motivate themselves with guilt. They feel constrained by digital planners and calendars for academic work because those tools prescribe a fixed schedule.

Surveys

I sent out a survey to undergraduates at UW to validate what I learned. I asked them about the organization tools they used, how they liked to complete tasks, and their stress levels.

Analysis

I wrote everything I observed from all 3 methods notecards, and grouped them in a bunch of different ways, looking for patterns.

Findings

Affinity Diagramming

I wrote all my observations down on index cards.

Affinity Diagramming

I grouped similar findings together, then I gave names to these groups. E.g. "Planning Tools", "Motivation", "Stress and Emotions", "Excuses and Distractions".

Affinity Diagramming

Then I did it again with different groupings.

Quantitative Analysis

It turns out, even disorganized students like doing one thing at a time.

Quantitative Analysis

More organization tools = more stress (also, everyone's stressed!)

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Brainstorm

I thought about ways that a digital tool could help students juggle their busy lives, but reduce stress. I played with ways they could motivate themselves without using unhealthy amounts of guilt. I also wanted to give them flexibility of how they want to organize themselves. Essentially, the tool should be structured enough to keep disorganized students focused, without punishing them for not adhering to traditional tools.

Idea - Reminders from your future self to keep you accountable
Idea - A timeline view of today's schedule
Idea - Label "big" and "small" assignments?

Idea - Give people sections that display what they have to do in different ways (flexibility)
Idea - Conceptually separate and emphasize high priority tasks, so they could focus in on those

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Design, Test, Iterate

I made low-fi wireframes that incorporated ideas from brainstorming. Then I asked students who had been involved in my prior research to pretend they were using this interface to organize their coursework. From their feedback, I made simple high-fidelity mockups.

Design Decisions

Round 1 - Wireframes

1. Since students like to focus on one task at a time and get stressed juggling multiple task, give a framework for managing overall tasks while deliberately narrowing their focus to what they need to do right now.

Round 1 - Wireframes

2. Since students like being able to organize themselves in multiple ways, give them the option to organize some aspects of their week ahead of time.

Round 2 - High-Fi Mockups

Students said: "There are too many options on the interface at once. I don't know what I'm supposed to do." So, I separated the Today section from other tasks to present a simpler interface.

Round 2 - High-Fi Mockups

To focus students' thinking on the present, put Today's tasks on their own page. Number the tasks to encourage a linear workflow, which students prefer, and make completing a task the primary action since students enjoy completing each task before moving on to a new one

Round 2 - High-Fi Mockups

Since students have trouble juggling all their tasks and easily get stressed about work, give them tools to easily divide tasks into manageable chunks

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What I learned

This research was so much fun. Every student has distinct study habits, and each student approaches organizing themselves in unique ways that are linked to their personalities. In interviewing, I had great long talks about the the pressure of being a University student, and students' experiences learning how to manage their hectic lives and find meaning along the way. Even if not all of this made it into my tool concept, it helped frame my thinking.

If I could do this again, I would incorporate card-sorting or a similar research activity before I made my first wireframes.

Stay tuned! I'm building a working prototype of this concept using Electron.

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